Terms & Conditions

Hotel

Exclusively for Adults Policy

Lincombe Hall Hotel is 'Just for Adults' which means that all guests staying overnight at the hotel must be 18 years of age or over. We however, do allow guests 16 years of age and over to stay if accompanied by an adult. We do allow children aged 12 and older to visit guests staying at the hotel and to dine in the Restaurant with them, however no children under the age of 12 are allowed in the hotel. The leisure facilities of the hotel are strictly for use of guests staying at the hotel.

Single Occupancy

A discount is available for Single Occupancy in a Double Room and will be applied at the time of booking.

One Night Stays

Minimum 2 Night Stay applies on Saturdays all year - late availability for one night on a Saturday are sometimes available - please check on our on-line booking or by telephoning the hotel on 01803 213361

Dogs

We offer accommodation for dogs in our Apartments at a supplement of £20 per dog per night., and on the ground floor of our West Wing at a supplement of £10 per dog per night. Dogs are permitted in the following areas: Reception, Bar Lounge and Gardens. For more information please see the Apartment Information page on our website or call the hotel direct on 01803 213361. Bookings for dogs must be made directly with the hotel.

Deposits

For guests making reservations directly with the hotel via telephone 50% of the full stay cost will be charged as deposit at the time of booking for any reservation of 2 or more nights (100% of the total accommodation cost is charged for 1 night stays). All online bookings are charged 100% of the total cost at the time of booking.

Cancellation, No Shows and Early Departures

If cancelled up to 7 days prior to arrival you will be entitled to a full refund.

If cancelled with less than 7 days’ notice or for a no-show then the full payment will be retained.

Early departures will be charged for the full length of stay.

Refunds within 7 days of booking will only be made if the hotel is unable to fulfil its legal obligations.

Christmas and New Year deposits and cancellation arrangements differ from the Standard Rules and will be advised at the time of booking.

Christmas and New Year Tariff

A separate tariff is available for our Christmas and New Year breaks. No further discounts are available off these rates including Free Night Offers or Length of Stay discounts. All deposits paid for Christmas and New Year bookings are non-refundable, 50% deposit is payable at the time of booking to secure your room, the remaining accommodation balance is due by 30th September.

We advise all guests to take out holiday insurance to cover loss of deposits, especially for Christmas and New Year. 

Special Offers and Discounted Rates

All Special offers are subject to availability, may be time limited and withdrawn at any time. Offers cannot be combined unless specifically stated and agreed at the time of booking.

Cheques

I am sorry but we do not accept payment by cheque.

Credit Cards

We accept all major credit and debit cards with the exception of Diners Card and American Express.

Guarantee of Payment of Hotel Charges and Payment of Extras

On arrival you will be asked to sign a registration form guaranteeing payment of all incurred hotel charges. For all bookings, we require a credit or debit card to guarantee your final account and extras charges. All card records are kept securely and we comply with all legislation for protection of credit and debit card records and data protection.

Website Bookings

Bookings made via our website or via third party websites are accepted on a provisional basis only and are not confirmed bookings until written confirmation is provided.

Please note the tariff is correct as at March 2019, however we reserve the right to alter or withdraw rates or special offers at any time.

PLEASE NOTE:  THE CREDIT/DEBIT CARD USED TO BOOK  AND PAY FOR YOUR STAY  ALONG WITH PHOTOGRAPHIC ID MUST BE PRESENTED ON ARRIVAL AT CHECK IN.

IF THIS IS NOT AVAILABLE WE WILL REQUIRE A NEW CREDIT/DEBIT CARD FOR PRE-AUTHORISATION AS WELL AS PHOTOGRAPHIC ID IN THE NAME OF THE GUEST THAT WILL BE STAYING WITH US TO BE PROVIDED AT CHECK IN.

Spa

Opening Times

The Spa facilities are open from 7:00am to 9:00pm 

Treatments can be booked between 9.00am and 8.00pm.

Arrival  

Upon arrival, please make your way to the Lincombe Spa reception. You will be greeted by one of our spa hosts who will explain our procedures. We recommend arriving at least 20 minutes prior to your first appointment—for your introduction and to complete your wellbeing form. 

Please note, that if you are late, this may reduce the duration of your treatment. In this event there will be no deduction in the price charged. Treatment times include consultation and aftercare advice. 

Parking 

Car parking is available at our spa hotel free of charge. 

Attire 

We provide everything you’ll need for your Lincombe spa experience, including robes, flip flops, and towels. Swimwear must be worn in the wet areas, including in the heat experiences. It must also be worn for all treatments—we offer disposable underwear if preferred. 

Wet swimwear is not allowed in the gym. Suitable fitness clothing and training shoes must always be worn whilst using this facility. 

Spa Etiquette  

Please be mindful of other spa users and take telephone conversations away from the facilities. We kindly ask that you keep your phone on silent.

Age Restrictions

Lincombe spa is exclusively for guests aged 18 and over. However we do allow children aged 16 years of age or over if accompanied by an adult. 

Health Conditions 

Please tell us about any health conditions, allergies, injuries, or if you are pregnant when making your reservation. This ensures the treatments we provide are appropriate and safe. 

On arrival you will be asked to complete a wellbeing form so that our therapists can give you the best possible experience. Lincombe spa cannot be held responsible for any changes to treatments or cancellations that occur due to non-disclosure of medical conditions at the time of booking. 

Spa Wherever You Are  

To continue your experience at home, we have a wide range of products for sale that we use in our treatments. Your therapist will talk through our range with you. 

Personal Property  

We regret that we cannot be held responsible for any loss or damage to personal property. 

Lockers are available in the changing rooms to store personal belongings. 

Gift Vouchers

Gift Vouchers are available for any treatment or spa day experience and can make the perfect gift. If you’re unsure which treatment to choose, we can offer a monetary voucher. This is redeemable against a treatment of the recipient’s choice. Vouchers are non-refundable, to be presented at the spa reception on arrival. 

Deposits, Amendments, & Cancellations  

At the time of the booking we take full pre-payment for treatments and packages booked. 

Should you wish to amend your booking in any way, please contact us prior to your arrival. We cannot guarantee we will be able to accommodate any amendments to your booking.  

In the event of needing to cancel your booking, please provide us with at least 24 hours’ notice. Any cancellations made within the 24 hours’ notice period will be charged in full. 

We kindly ask that for group bookings of four or more guests that a minimum of 72 hours’ notice is given. Any group cancellations made within the 72 hours’ notice period will be charged in full.

Feedback  

We really do appreciate feedback from our guests, so that we can continue to provide the best experience possible time and time again. 

If you wish to discuss any aspect of your visit, you’re welcome to speak to our spa manager or therapy manager prior to your departure. In some cases, with your consent, we may follow up your visit up with an email or phone call. 

Media & Photography 

Lincombe Spa reserves the right to maintain copyright of any photographs taken within our property (both in the spa and the hotel). Any professional photography or filming must be pre-authorised by a manager of Powis Group Ltd. Powis Group Ltd does not permit press or blog reviews by members of the press, guests, or members of the public without prior consent.   

Departure  

On departure please return your robe and flip flops to reception and make sure that you have all your personal belongings with you when you leave. 

 

 

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